Privacy policy

At Alcove 19 we are committed to protecting your privacy. We understand that the information we collect about you is your information, and we intend to keep it that way. We collect information from you in the following places on our website for several different services and site functions outlined below.

What information do we collect? How do we use it?

This privacy policy describes the information we collect about you and how we use and share this information. We and our affiliates and subsidiaries may share this information, including any personally identifiable information that you provide, for the purposes described in “How does Alcove 19 use the information it collects?” This privacy policy also describes the choices available to you regarding the use of your personal information, and the steps you can take to access this information and to request that we correct or delete it.

Information about you is collected for several different services and website functions.

Subscribing to our newsletter

When you sign up for our newsletter, we collect only an email address to deliver the requested information regarding your interest.

How can you edit your personal information?

You may change your personal information at any time by login with your credentials. You can then modify any personal information or delete them.

How does Alcove 19 protect and store user information?

When you interact with the platform, we provide a secure server with secure server software (SSL) that encrypts all information you input before it is sent to us. All of the personal data we collect is protected against unauthorised access using industry-standard methods to secure our electronic databases.

Our servers are located in the United States and Europe, so your information may be transferred to, stored, or processed in the United States and Europe. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our website, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States by the entities described in this privacy policy. 

What about “cookies”?

A cookie—a small text file placed on a user’s hard drive—is generated by a software application on a site’s server. We use temporary session cookies to assign to you and store a SessionID on all secure pages. These cookies allow you to move uninterrupted between areas of our secure site. This SessionID is not personally identifiable to you and this type of cookie does not leave any retrievable information on your hard drive. We also use a third-party service provider (Matomo) to collect non-personally identifiable IP addresses and entry-point and search form information to monitor the number of visitors to the site and the usage of our site. This is done through the use of both permanent and session cookies.

We use a session cookie on our site to determine whether or not you are accepting cookies. Most Web browsers automatically accept cookies, but you can change your browser to prevent that.

How does Alcove 19 use the information it collects?

When you sign up for and use the services, you consent to your information being collected, used, disclosed, transferred and stored by us and our service partners as described in this privacy policy. Additionally, when you opt-in to receive emails from us, you acknowledge having read and having consented to the terms and conditions of our privacy policy. We may use, disclose and share your information, including your personally identifiable information, with our subsidiaries and affiliates worldwide, only for the following purposes:

  • To provide the services we offer, for example, send you our newsletter when you have signed up for this. We use third parties (including contractors and service providers) to provide targeted mailing and advertising services. We may share your information with such third parties solely for the purposes of obtaining services from such third parties. When we share your information with these third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the information we transfer to them in a manner that is consistent with this policy.
  • To respond to your comments and questions, to communicate with you about your account, and to provide user support.
  • You have the ability to decide to show only your pseudo for public display and keep your personal information only for a confident person only, like your selected coach or a list of selected friends for example.
  • To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
  • To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.

Data retention and erasure

Information we collect may be retained for as long as needed to fulfil legitimate business purposes, or for a period of time specifically required or allowed by applicable regulation or laws. If you no longer want us to use your information to provide services to you, you can withdraw your consent or request that we erase your information by contacting us. Please note that if you request the erasure of your information, we may retain some of your information as necessary for our legitimate business interests, and to comply with our legal obligations. We will respond to your request to exercise these rights within a reasonable time.

Safety of Minors

Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). We do not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal information from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us.

Notice of Breach of Security

If a security breach causes an unauthorised intrusion into our system that materially affects your information, then we will notify you as soon as possible and later report the action we took in response.

Do-Not-Track Procedures

Note that any Do-Not-Track instructions from your browser or similar mechanism will not affect our collection of the data that you voluntarily provide to us through such means as browsing our website, signing up for any of the services, or entering personal information on our website.

Your consent

We encourage you to review our privacy policy often to stay informed of changes that may affect you, as your continued use of our website and/or receipt of notifications after opting-in signifies your consent to be bound by this privacy policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Your Thoughts?

Alcove 19 welcomes your questions and comments about privacy. You may contact us at:

Seho Evolution Coaching
Alcove 19
21 rue du château d'eau
F-74240 Gaillard

Contact form